Delivery Information

FREE Shipping is included for purchase total over $85 - otherwise flat rate delivery charge of $7.95 will apply.

Please Note:

  • Express Couriers are used where possible & for large items
  • Australia Post EParcel is used for PO Box Delivery & unattended addresses so you can collect your parcel from your local Post Office.
  • Parcels to NT destinations are sent via Australia Post EParcel (5 - 6 days delivery time frame)

Delivery to PO Boxes

TONER & LARGE ITEM Delivery - Post Office Box Delivery is NOT available for large items such as toners, drums, papers etc.
Address must be suitable for Courier delivery.

►  Australia Post EParcel Service will be used for PO Box Delivery & NT addresses.


FREE Shipping for orders $85

Order Tracking - A tracking number will be provided so you can track the progess of your order

Express Couriers - Fast, reliable and handle your order with care!

Same Day Dispatch - Orders must be placed before 12.00 ACST.

 

Inkjet Online dispatches parcels using Express Shipping Services where possible.

Ink Delivery


Collecting your order from Blackwood (South Australia) Shop:

If you have chosen to collect your order from our Blackwood shop

-  Collections are available from Monday - Friday 9.00am - 5.00pm.

-  Please wait for email to confirm your order has been processed and is available for pick up.

Please be aware:

Inkjet Online does not have a shop front, it is an online shop, with online prices.

Orders MUST be placed online then collection will be available from Black Cat Printing - a collection point only.

 

Save $$$ - Place your order online to receive cheaper prices for Inks  -  Save $$$


 

TERMS AND CONDITIONS
Your use of this website is an acceptance of our 'Delivery Terms and Conditions'.
For more detailed information please scroll down the page or contact us.

 

Shipping Methods
Inkjet Online uses a range of Courier services.  Our dispatch team will choose the most suitable, reliable and fastest delivery method which caters to your location.  All orders will be delivered via a Courier service or the Australia Post EParcel system.  All orders are dispatched directly from warehouses across Australia.

Compatible inks (Ausjet) branded cartridges and papers will be sent via EParcel.  If the delivery address is not attended when the EParcel courier arrives the parcel will be taken to the closest Post Office for collection.

 

PO Box Delivery
- E-Parcel (Australia Post) will be used for deliveries to Post Office boxes & NT delivery addresses.
- Express shipping services are not available for large items to PO Boxes, as the carriers do not offer this service.

 

Large Item / Toners / Drums etc
- Toner cartridges, drums etc will be dispatched via a Courier service. Address must be suitable for courier delivery.
- Delivery address must be attended as a signature will be required.

 

Incorrect Address Supplied / Unattended Delivery Address  -  Re-Delivery of your Parcel

Please ensure your delivery address details are entered correctly.  Full address details are required.

  • Inkjet Online will not accept liability for incorrectly supplied address details.
  • Inkjet Online will not be responsbile for re-delivery fees in the event the address supplied is not suitable for courier delivery where signature is required.
  • If the delivery address was unattended at the time a courier attempted delivery, or the Courier could not access your property a re-delivery fee will apply.
  • If you do not wish to pay a re-delivery fee - a refund may be issued.  Please be aware though, courier fees incurred by us, from our supplier / carrier and handling charges will apply to your refund.


Authority To Leave
The following information is for people who would like us to attempt to have their product placed in a specific location regardless of the information contained on this page. Although standard operating procedure for ALL couriers is NOT to leave parcels, unofficially it may be possible. If you, the customer, make a specific request for your parcel to be left IN ANY LOCATION it is understood by both parties that this is an "only if possible, otherwise proceed as normal" type of request and further you are waiving any right you have to parcel tracking.

Once a parcel leaves the standard operating procedure it can no longer be tracked and therefore absolutely no further service can be given once the parcel has left the last depot of courier. All risk is borne by the customer - you. We strongly advise against requesting this!  If after all this you would still like to try and have your parcel left in a specific location we may comply with your request however we are in no way bound to do this. When you place an order with us you are agreeing to our terms and conditions and the order will be processed and the parcel sent regardless of a special delivery request.

A special, highly visible label stating AUTHORITY TO LEAVE and your instructions, can be placed on your parcel. We will only do this if your instructions are EXTREMELY simple. Couriers will not spend time 'searching the front yard for the yellow plant pot that has a fake plant on top and space underneath', or 'Please leave next door' or 'Please leave around the back' these sort of requests expose 'them' to lost time, blame for damage and possible charges of trespass to name a few. It will not happen. Instructions like 'At foot of front door' or 'On chair under front veranda' may work. We must stress, 'may'.

 

Delivery Times
Delivery times can vary depending on the shipping method used and the delivery address provided.
As a guide, once your parcel has been dispatched from the warehouse location, delivery to major cities can take 1- 2 business working days.  For more rural or remote areas, delivery can take up to 5 business working days.
The Australia Post EParcel system can take from 3 - 5 days depending on the destination.

 

Delivery at Specific Times / Ringing Before Delivery - Leaving Parcel over Fence
Inkjet Online & Courier companies cannot:

  • Deliver at or between certain times
  • Ring before delivery of parcel
  • Throw parcel over the fence if the Courier cannot access the property.


Couriers can attempt delivery anytime from 7.00am to after 5.00pm Monday to Friday.
Inkjet Online and Courier companies will not accept and allow throwing of parcels over fences.  Obviously there is an extremely high chance of damage to the goods which Inkjet Online or Couriers will not accept liability for.  A suitable delivery address must be supplied.

We only deliver WITHIN Australia to those destinations covered by Courier Networks & the Australia Post EParcel system.
If you are in an area that is NOT covered by next day delivery may take several days.

 


If you have not received your delivery, received the wrong product or the packaging is in someway damaged you must contact us within 7 days of the invoice date using the 'Contact Us' form in the HELP section. Please ensure you include the relevant Invoice number and full description of the problem in the message. If contact is not made in this time we reserve the right to reject any replacement request.

We reserve the right to change delivery service providers at any time.