Shipping

FREE Shipping is included for purchase total over $85*

A delivery charge of $8.95 applies to orders under $85*


PO Box / Parcel Locker Shipping $9.95

To avoid this charge, please provide a street address so we can use StarTrack.  E-Parcel is not an express service. Delivery times can be anywhere from 3 – 10 days depending on your location. Check Australia Post’s delivery network for current delivery estimates.


'Islanddelivery addresses - we can no longer ship parcels to island addresses. We have recently been advised due to new security restrictions imposed, our courier companies can no longer accept shipments for island addresses.


Shipping

Deliveries can only be made where a signature to verify the delivery can be obtained.

If you are not home when the courier attempts delivery, they will take your parcel to a collection point for you to collect.

Please be aware - if your address is outside of the courier's delivery network you will have to collect your parcel from a collection point.


Authority to Leave - ATL

By selecting this option you take full responsibility for the parcel once it leaves our distribution centre.
No claims can be made if the parcel is lost or stolen.

We accept no responsibility for the goods once they have been delivered in the event the goods are damaged, go missing or are stolen.  No proof of delivery will be provided as is the case with customers that sign at the time of delivery.

If this option suits you, then tick the box in the Additional Information section on the checkout page with an ‘ATL‘ – Authority to leave without a signature.


Inkjet Online is an online business - we have no shop front.

Please Note:  Blackwood Collection - no longer available


 

TERMS AND CONDITIONS
Your use of this website is an acceptance of our 'Delivery Terms and Conditions'.
For more detailed information please scroll down the page or contact us.

 

Shipping
Deliveries can only be made where a signature to verify the delivery can be obtained  -   A re-delivery fee will be charged if the address is unattended when the courier attempts delivery.


Authority to Leave - ATL
By selecting this option you take full responsibility for the parcel once it leaves our distribution centre.
No claims can be made if the parcel is lost or stolen.

We accept no responsibility for the goods once they have been delivered in the event the goods are damaged, go missing or are stolen.  No proof of delivery will be provided as is the case with customers that sign at the time of delivery.

If this option suits you, then tick the box in the Additional Information section with an ‘ATL‘ – Authority to leave without a signature.


Australia Post Shipping $9.95

Australia Post Shipping - E-Parcel is not an express service. Delivery times can be anywhere from 3 – 10 days depending on your location. Check Australia Post’s delivery network for current delivery estimates.  All orders sent via Australia Post E-Parcel system.


Large Item / Printers / Toners / Drums etc
- Toner cartridges, drums etc will be dispatched via a Courier service. Address must be suitable for courier delivery.
- Delivery address must be attended as a signature will be required.
- Printer orders CANNOT be left at unattended addresses - SIGNATURE will be required upon delivery.


Incorrect Address Supplied / Unattended Delivery Address  -  Re-Delivery of your Parcel

Please ensure your delivery address details are entered correctly.  Full address details are required.

  • Inkjet Online will not accept liability for incorrectly supplied address details.
  • Inkjet Online will not be responsbile for re-delivery fees in the event the address supplied is not suitable for courier delivery where signature is required.
  • If the delivery address was unattended at the time a courier attempted delivery, or the Courier could not access your property a re-delivery fee will apply.
  • If you do not wish to pay a re-delivery fee - a refund may be issued.  Please be aware though, courier fees incurred by us, from our supplier / carrier and handling charges will apply to your refund.

 

Delivery Times
Delivery times can vary depending on the shipping method used and the delivery address provided.
As a guide, once your parcel has been dispatched from the warehouse location, delivery to major cities can take 1- 2 business working days.  For more rural or remote areas, delivery can take up to 5 business working days.
The Australia Post EParcel system can take from 3 - 5 days depending on the destination.


Delivery at Specific Times / Ringing Before Delivery - Leaving Parcel over Fence
Inkjet Online & Courier companies CANNOT:

  • Deliver at or between certain times
  • Ring before delivery of parcel
  • Throw parcel over the fence if the Courier cannot access the property.


Couriers can attempt delivery anytime from 7.00am to after 5.00pm Monday to Friday.
Inkjet Online and Courier companies will not accept and allow throwing of parcels over fences.  Obviously there is an extremely high chance of damage to the goods which Inkjet Online or Couriers will not accept liability for.  A suitable delivery address must be supplied.



 

We only deliver WITHIN Australia to those destinations covered by Courier Networks & the Australia Post E-Parcel system.
If you are in an area that is NOT covered by next day delivery may take several days.

 


If you have not received your delivery, received the wrong product or the packaging is in someway damaged you must contact us within 7 days of the invoice date using the 'Contact Us' form in the HELP section. Please ensure you include the relevant Invoice number and full description of the problem in the message. If contact is not made in this time we reserve the right to reject any replacement request.

We reserve the right to change delivery service providers at any time.