Frequently Asked Questions

How can I contact you?

How much is delivery?

What are my payment options?

Can you deliver to my PO Box?

How many pages will my ink or toner cartridge print?

What is a 'XL' cartridge?

What if you don't have my product in stock?

What's the difference between a generic cartridge and an original OEM one?


 


 

How can I contact you?
You can contact us directly via our contact form by clicking HERE.

As we are on online business email is the best and preferred way to contact us.

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How much is delivery?
We offer FREE delivery for orders over $85. 

If you order total is under $85, a flat rate of $7.95 will apply.  We do not charge handling or packaging fees or unexpected higher delivery rates depending on the product you ordered - there are no surprises.

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What are my payment options?
We accept Mastercard and VISA credit card payments using the PayPal online payment gateway or EFT funds transfer.
You don't have sign up with PayPal to make a payment through this system.  We use the PayPal system so your details are safe.  We don't have access to or view your credit card details when you make your payment.  When you are placing your order with us and click 'submit you are directed to the PayPal payment system, which means you are taken off our website to make your payment.

If you would rather not use a credit card online, we also accept payment using electronic funds transfer.  This means you make your electronic payment through your banking system, an EFT payment.  Contact your bank to set up internet banking if you haven't already done so. Once your payment has been received into our bank account, we will dispatch your order.

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Can you deliver to my PO Box?
Smaller items such as ink cartridges can be shipped to your PO Box.  Larger items such as toner cartridges, drums, imaging units etc can only be delivered via a courier service which will require a street address.

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How many pages will my ink or toner cartridge print?
This can depend on a number of factors including, the Printer Model, type of paper printed on, printer paper settings, size and quality of images, text to image ratio, percentage of page covered just to name a select few. You can see why it's really hard to answer that question as there are so many variables. Manufacturers all use the same measurement for ink yields, 'the ISO yield. This measurement is at 5% coverage.  Brother, Canon and HP will either list an ink volume or page yield on their cartridges.  Epson does not list either a volume or page yield.  The best way for further clarification is to refer to your printer specifications. All page yield details for your specific machine will be listed there and give you a guide.

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What is a 'XL' cartridge?
An XL cartridge is an extra large cartridge.  Alternative words you may come across to describe these cartridges are 'high capacity' or 'high yield' cartridges.  All mean the same thing, a higher ink volume than a standard size cartridge. The manufacturer will offer two size cartridges for your machine - a standard size & an XL cartridge. The XL will have more ink in it than the standard cartridge.

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What if you don't have my product in stock?
We will inform you by email as soon as possible and give you an estimate when new stock is due for arrival.  If the time frame isn't suitable for you we will provide a full refund.

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What's the difference between a generic cartridge and an original OEM one?
Original OEM - is an abbreviation for Original Equipment Manufacturer. When you see a product described as OEM, original or genuine, that means that it is a new name brand printer cartridge manufactured by the big name brand printer manufactuers such as Brother, Canon, Epson, Hewlett Packard, Fuji Xerox, Samsung, Lexmark Toshiba, Oki, Ricoh to name just a few.

'Generic' or 'Compatible' indicates that the product is manufactured or remanufactured by a third party rather than the actual manufacturer of the machine.

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